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How to NOT Get What You Want From Customer Service

There are right ways to complain to businesses...and there are wrong ways. These are definitely the wrong ways (plus, how to make them right).

Crappy service, great food...what to do?

Yesterday I witnessed something quite special. My lovely wife, who is usually not one for complaining, decided that the service we had received at a local restaurant (or hadn't in this case) was not on. [more]

How to complain and get a good result.

When you're on the receiving end of a poor product or service, you're entitled to complain. Here's how to do it.