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9 Things People With Good Phone Skills Never Do

The telephone conversation is it's own realm, one that includes it's own rules and etiquette. How many of these "phone's pas" have you committed?

Opt-out of the wasteful $26 billion phone directory industry

In this day and age of the internet, free Google 411 and a host of other paperless directory services, what use do the big, fat phone directories serve? I don’t know about you, but